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Upload documents online
You can now submit forms and requests quickly and securely using Document Upload.
Speedy Delivery
Faster delivery of documents to us.
Peace of Mind
Documents are received securely online.
Convenience
Submit your documents at a time that’s convenient to you.
What documents are accepted via Document Upload?
The following request types and documents are currently accepted in Document Upload.
Note: If you have a request type that is not shown in the table, the appropriate method to return is provided directly on the form.
Your privacy is important to us. In order to maintain your privacy, please ensure that you only provide us with information and/or documentation that is necessary for us to process your request.
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Request Type
Accepted documents
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Transaction Dispute
• Completed Dispute Request form
• All relevant supporting documents
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Authorised Person Request
(Credit Card customers only)•Completed Appointment of Authorised Person form
•All relevant supporting documents
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Collections
•Any document requested by the Collections team
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Hardship Assistance
•Any document requested by the Hardship team
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Easipay Request
•Completed Easipay Request form
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Funds Transfer Request
•Signed written request with all funds transfer details
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Funds Transfer Authority
•Completed Funds Transfer Authority
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Account Closure
•Signed written request
How to submit your documents:
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STEP 1:Print and complete the required form or complete a written request (as directed in the above table).
Ensure all information on the form is completed and you have any supporting documents ready to submit. -
STEP 2:Scan or take a picture of the completed document, including any supporting documents.
You can choose to take a picture with your phone if you do not have a scanner available. Please ensure the document image is clear. Some forms can be also completed online and saved as PDF. -
STEP 3:Go to Document Upload and submit your document.
Click on the link below to open Document Upload.
Frequently Asked Questions
Which accounts can use Document Upload?
Document Upload is available for Credit Cards, Ready Credit and Citi Personal Loan Plus. Some request types may only be available to certain accounts.
What document file types are accepted?
Valid file types are – PDF, JPEG (or JPG) and PNG.
Is there a limit on the size of files?
Yes – each file uploaded will need to be below the maximum size of 6MB. You will be able to upload a maximum of 3 documents per request.
How long will my request take to complete?
The time needed to action your request will vary depending on the type of request. For simple requests, we will complete your request within 2-4 business days. If your request is more complex, we will start your request within 2-4 days however the time required to complete your request will vary based on each circumstance.
Can I check the status of my request?
Yes, if you have made the request after logging in to Citi Online. To check the status of your request, log in to Citi Online and go to SERVICES > Document Upload. The status of your requests will be shown in the Uploaded Documents section.