CUSTOMERS

• The simplest way to make a claim is online:
  • To make a new claim, please click here.
  • To retrieve an existing claim, please click here.
• For all other claim enquiries:
  • Telephone MetLife: 1300 555 625
  • Or you can write to:
    MetLife Claims Department
    GPO Box 3319
    Sydney
    NSW 2001
  • Please be aware that waiting periods may be applicable to the benefit that you are claiming. Please check your Product Disclosure Statement or contact MetLife on 1300 555 625 for more information.
• When will I find out if my claim is accepted or not?
  • You will receive notification of the status of your claim within 10 working days.
• What if I am not happy with the results?
  • Complaints Resolution
    We have established a complaints resolution process. If you have any complaints concerning your policy please call MetLife on 1800 221 599.

• The simplest way to make a claim is online:
  • To make a new claim, please click here.
  • To retrieve an existing claim, please click here.
• Telephone MetLife: 1800 221 599
• Please be aware that waiting periods may be applicable to the benefit that you are claiming. Please check your Product Disclosure Statement (PDS) or contact MetLife on 1800 221 599 for more claims information.
• When will I find out if my claim is accepted or not?
  • You will receive notification of the status of your claim within 10 working days.
• What if I have a problem with my Policy?

  • For all CardAssure complaints we have established a complaints resolution process and are committed to working with you to resolve your concerns. Please contact the relevant parties as follows:

    For claims complaints:

    Telephone:	1300 555 625
    Mail:	Dispute Resolution Officer, MetLife Insurance Limited Reply Paid 3319, Sydney NSW 2001

    For all other complaints:

    Telephone:	13 24 84
    Mail:	Customer Advocacy Unit, CardAssure Insurance GPO Box 204, Sydney NSW 2001

    If you are not satisfied with the response to your complaint, you can contact the Financial Ombudsman Service (FOS), an independentand impartial body, who will investigate the matter. Please contact them by:

    Telephone:	1300 780 808
    Mail:	The Executive Officer Financial Ombudsman Service GPO Box 3, Melbourne Victoria 3001
    Email:	info@fos.org.au
    Website:	www.fos.org.au

• The simplest way to make a claim is online:
  • To make a new claim, please click here.
  • To retrieve an existing claim, please click click here.
• Telephone MetLife: 1800 221 599
• Or you can write to:
  • MetLife Claims Department
    GPO Box 3319
    Sydney
    NSW 2001
• Please be aware that waiting periods may be applicable to the benefit that you are claiming. Please check your Product Disclosure Statement or contact MetLife on 1800 221 599 for more information.
• When will I find out if my claim is accepted or not?
  • You will receive notification of the status of your claim within 10 working days.
• What if I am not happy with the results?
  • Complaints Resolution
    We have established a complaints resolution process. If you have any complaints concerning your policy please call MetLife on 1300 555 625.

• To obtain a claim form please call, email or write to AIA Australia Claims Team:
  • Telephone: 1800 333 613
  • Email: au.claims@aia.com
  • Or you can write to:
    Claims Team
    AIA Australia
    PO Box 6111
    St Kilda Road Central
    VIC 8008
  • Complete the claim form(s) that we send you and return them with the requested supporting documentation. To ensure your claim is processed as soon as possible make sure you fill out all the details and attach all documentation that is requested.
  • Please be aware that waiting periods and benefits may be applicable to the benefit that you are claiming. Please check your Product Disclosure Statement or contact AIA Australia on 1800 333 613 for more information.

• The simplest way to make a claim is online:
  • To make a new claim, please click here.
  • To retrieve an existing claim, please click click here.
• For all other claim enquiries:
  • Telephone MetLife: 1800 221 599
  • Or you can write to:
    MetLife Claims Department
    GPO Box 3319
    Sydney
    NSW 2001

• The simplest way to make a claim is online:
  • To make a new claim, please click here.
  • To retrieve an existing claim, please click click here.
• For all other claim enquiries:
  • Telephone MetLife: 1800 221 599
  • Or you can write to:
    MetLife Claims Department
    GPO Box 3319
    Sydney
    NSW 2001
  • Please be aware that waiting periods may be applicable to the benefit that you are claiming. Please check your Product Disclosure Statement or contact MetLife on 1800 221 599 for more information.

Cancer Assist

• The simplest way to make a claim is online:
  • To make a new claim, please click here.
  • To retrieve an existing claim, please click click here.
• Cancer Assist Plus
• The simplest way to make a claim is online:
  • To make a new claim, please click here.
  • To retrieve an existing claim, please click click here.
• For all other claim enquiries:
  • Telephone MetLife: 1800 221 599
  • Or you can write to:
    MetLife Claims Department
    GPO Box 3319
    Sydney
    NSW 2001
  • Please be aware that waiting periods may be applicable to the benefit that you are claiming. Please check your Product Disclosure Statement or contact MetLife on 1800 221 599 for more information.

To obtain a claim form, please call or write to MetLife's Claims team:

• Telephone MetLife: 1800 221 599
• Or you can write to:
  MetLife Claims Department
  GPO Box 3319
  Sydney
  NSW 2001

• Telephone MetLife: 1300 555 625
• Or you can write to:
  MetLife Claims Department
  GPO Box 3319
  Sydney
  NSW 2001