Note: Some policies may not have the option to nominate a beneficiary.
If you are both the Policy Owner and Life Insured you have the right to nominate a beneficiary and change or revoke a previous nomination at any time prior to a claim being made on your policy.
You can do this by completing a Change of Beneficiary form by calling 1300 555 625.
The nomination of Beneficiaries is subject to certain conditions which are outlined in the insurance application form.
Please note that nominating a beneficiary is not compulsory. If you do not nominate a beneficiary, any benefits will be payable to your estate in the event of death or to you in the case of trauma or disability benefits.
Flexible cover options allow you to upgrade or add to your existing cover when the need arises, eg, new partner, arrival of children etc.
Addition of TPD Cover*
Addition of Trauma Cover*
Application to insure your spouse*
Addition of Childcare Cover*
* Not available for all products. Please speak with a Customer Service Representative by calling Metlife on 1300 555 625
You can do this by completing and submitting the relevant application form, available by calling 1300 555 625.
Both the Policy Owner and the Life Insured must sign the application form. Our underwriters will then assess your request and if your application is accepted you will receive new policy documents.
You can transfer the policy ownership to another person by completing a Memorandum of Transfer form and submitting this along with the original policy document. This form is available by calling 1300 555 625. Stamp duty may be payable depending on your State of residence. For any other type of transfers, please call Metlife on 1300 555 625
After we accept your application for Insurance, we will send you the policy document containing the terms and conditions of your insurance.
You have a cooling off period which is specified in the Product Disclosure Statement (PDS) and policy documents. During this time you can cancel your policy by writing to us or call Metlife on 1300 555 625 and returning the documents. We will refund in full any premium you have paid.
If you wish to cancel your policy outside of the cooling off period, you need to write to us or call Metlife on 1300 555 625. Cancellations will be effective from the next premium due date and there will be no refund of premium.
Please address any correspondence regarding cancellations to:
You need to advise us as soon as possible after the event occurring.
Complete the MetLife Claim Form
Give us as much detail as you can:
Policy Number
Full name of Life Insured
The date of the claimable event
Type of claim - eg. death, disability, diagnosis of a trauma event etc.
Medical evidence
To help your claim be processed as soon as possible make sure you fill out all the details and attach all documentation that is requested.
Types of information you may be asked for: Original Death Certificate, Proof of Age (Birth Certificate).
For claims on your:
Life Insurance
SelfGuard
Cash Assist
LifeCare Insurance
Rest Easy
LoanGuard
Simply Life Insurance
Telephone: 1300 555 625. or you can write to:
MetLife Claims Department GPO Box 3319 Sydney NSW 2001
For claims relating to:
CREDITSHIELD®
CREDITSHIELD LITE
CREDITSHIELD® Plus
Loan Protection Insurance
Telephone: 13 24 84
When will I find out if my claim is accepted or not?
You will receive notification of the status of your claim within 10 working days.
What if I am not happy with the result?
Complaints Resolution We have established a complaints resolution process. If you have any complaints concerning your policy please call us on 1300 555 625.
